Privacy Policy

CareHome ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information

We may collect the following types of personal information:

• Contact information (name, address, phone number, email address)
• Medical and health information (with your consent)
• Emergency contact information
• Financial information for billing purposes
• Insurance information
• Preferences and special needs

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

We use your personal information for the following purposes:

• Providing care services and managing your residency
• Communicating with you about our services
• Processing payments and billing
• Coordinating with healthcare providers
• Emergency contact and safety purposes
• Improving our services and facilities
• Complying with legal and regulatory requirements
• Marketing our services (with your consent)

We may share your information in the following circumstances:

• Healthcare Providers: With doctors, nurses, and other healthcare professionals involved in your care
• Emergency Contacts: With designated family members or emergency contacts
• Legal Requirements: When required by law, court order, or government regulation
• Service Providers: With trusted third-party vendors who assist in providing our services
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Protection: To protect the safety and rights of residents, staff, and visitors

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. Your protected health information (PHI) is handled according to strict federal guidelines.

You have specific rights regarding your health information, including the right to access, amend, and request restrictions on the use of your PHI. For more information about your HIPAA rights, please request a copy of our Notice of Privacy Practices.

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication systems
• Regular security audits and assessments
• Staff training on privacy and security practices
• Physical security measures for our facilities
• Secure disposal of confidential information

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Restriction: Request limitations on how we use your information
• Portability: Request transfer of your information to another provider
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Our services are designed for adults and seniors. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or our privacy practices, please contact us: